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Customer Reviews.

service

5

Good service as always

27 November 2018

service

5

First time at Ocean and very professional service provided

26 November 2018

service

5

I was totally satisfied with the service

24 November 2018

service

5

my car was serviced and problem Fox d within timescales and price.

23 November 2018

service

5

the adviser Mark in Plymouth was so friendly and reassuring on any questions I asked him. However, when I arrived I was seen by a young lady and she was polite but really needs to work on her tone as she came across a little bit gruff

22 November 2018

service

5

My car was done in the time they quoted, fixed a small fault and then cleaned the car inside & out

22 November 2018

service

5

Excellent service with people who know their subject and how to relate to customers.

20 November 2018

service

2

I was phone on the friday to remind me of my service and told arrive early to get a curtesy car. My apt was 12. I had been away for the wk end and heard the message Sunday evening I took the day off work but on Attica was told my car not booked !

20 November 2018

sales

5

Anthony Coleman was very professional and helpful. We especially appreciated a non -pressurising, friendly and polite approach.

17 November 2018

service

5

All dealt with smoothly

15 November 2018

service

5

Never a problem and always helpful.

13 November 2018

service

5

The staff I spoke to were all very friendly and helpful

13 November 2018

service

4

I wasn’t informed about what work had been carried out, which leaves me in limbo, as unsure about what has and hasn’t been done. (Antifreeze, windscreen washer etc). Also wasn’t well vacuumed or washed. Certainly not as advised at point of sale.

12 November 2018

service

5

Easy and prompt booking in and collection. Car handed back washed and vacuumed. Paintwork gleaming. Thank you.

08 November 2018

sales

5

a friendly welcome by all staff and again communication was key, not forgetting the coffee!

08 November 2018

sales

5

Over all experience was very good

06 November 2018

service

5

All according to plan

02 November 2018

service

1

Initial error was thankfully resolved after a meeting with the service manager. After these gestures our perception had changed from poor to wow, but unfortunately the emptiness of the gestures brought us back down the satisfaction scale to poor.

31 October 2018

service

5

Completed on time

31 October 2018

service

5

Excellent communication with friendly staff who were willing to go the extra mile for you.

31 October 2018

sales

4

Everything went well

30 October 2018

service

5

Competent staff, friendly, job done efficiently

30 October 2018

service

5

Nothing to complain about

30 October 2018

sales

5

I love my new car and the service that goes with it

30 October 2018

sales

3.5

The only reason it’s not 5 stars is because I only had less than half a tank of fuel when I picked up my car which I felt for the money I was spending in purchasing the car overall was a bit unfair

24 October 2018

service

5

Service was polite and efficient and the vehicle was returned in a clean and effective condition

22 October 2018

service

5

Very easy and seamless

19 October 2018

sales

5

Everything was great

17 October 2018

sales

3

upon delivery of our car we found certain extras missing which we assumed were part of the purchase. we bought a convertible, imagine our disappointment when we asked where the wind deflector was to be told "you didn't order the convertible pack !"

16 October 2018

sales

4

James great... once I got home and looked closely the car prep and valet could have been better

16 October 2018

service

5

All aspects delt with professionally

13 October 2018

service

3

There always seems to be some mix up if what needs doing with the car!

11 October 2018

service

5

Efficient Friendly

11 October 2018

service

4

Trim under warranty fixed

10 October 2018

sales

5

There weren't any problems, they went out of their way to facilitate test drives, gave us a variety of options with the spec of the vehicle and overall very good.

10 October 2018

sales

5

great service from Anthony

09 October 2018

service

5

As above. Andrew Gregory, Service consultant is an absolute Star! He is professional and considerate and does everything possible to achieve customer satisfaction. I feel he looks after me, which is important for an older female customer.

09 October 2018

sales

5

Kept me informed of progress once an order was placed. Went through options on the car in a clear way and were prepared to discuss/negotiate on pricing

08 October 2018

sales

5

Everything was carried out smoothly and effectively

08 October 2018

sales

5

Test drive was easy to arrange. My car was ordered and delivered fairly quickly and I was kept informed all the time

08 October 2018

service

2

Having phoned for appointment for MOT we were informed that a small service was also required. We chatted with your rep and found out what was needed and agreed a price. When we arrived for the appt we were informed the cost was considerably higher.

06 October 2018

service

5

Easy to deal with

04 October 2018

service

5

Great customer service

03 October 2018

service

4

Good service given and the vehicle was returned clean.

03 October 2018

sales

5

I thought Anthony( Plymstock Plmouth ) my advisor was exceptional and due a special mention his care and communication was outstanding and nothing wS too much trouble .Communication was brilliant and I felt he gave a special service.

02 October 2018

service

5

Fast and efficient. The member of staff who served me was helpful and courteous. (However there was a female member of staff serving the customer next to me who I thought was short and unfriendly so pleased she didn't serve me!)

29 September 2018

service

4

The staff went out of their way to try and find a solution to why the mini clubmans opened on their own. I was issued with a loan car and my car was cleaned before I picked it up. I did however get them to reverse the security software update.

28 September 2018

service

4

The service was carried out as planned. However, slightly disappointed that the interior was not hoovered out as promised.

28 September 2018

sales

4

This was only let down by the valeting - some of the panels felt rough to touch

25 September 2018

sales

5

Anthony dealt with our original visit through to collection - was friendly and efficient