Good service as always
Good service as always
First time at Ocean and very professional service provided
I was totally satisfied with the service
my car was serviced and problem Fox d within timescales and price.
the adviser Mark in Plymouth was so friendly and reassuring on any questions I asked him. However, when I arrived I was seen by a young lady and she was polite but really needs to work on her tone as she came across a little bit gruff
My car was done in the time they quoted, fixed a small fault and then cleaned the car inside & out
Excellent service with people who know their subject and how to relate to customers.
I was phone on the friday to remind me of my service and told arrive early to get a curtesy car. My apt was 12. I had been away for the wk end and heard the message Sunday evening I took the day off work but on Attica was told my car not booked !
Anthony Coleman was very professional and helpful. We especially appreciated a non -pressurising, friendly and polite approach.
All dealt with smoothly
Never a problem and always helpful.
The staff I spoke to were all very friendly and helpful
I wasnt informed about what work had been carried out, which leaves me in limbo, as unsure about what has and hasnt been done. (Antifreeze, windscreen washer etc). Also wasnt well vacuumed or washed. Certainly not as advised at point of sale.
Easy and prompt booking in and collection. Car handed back washed and vacuumed. Paintwork gleaming. Thank you.
a friendly welcome by all staff and again communication was key, not forgetting the coffee!
Over all experience was very good
All according to plan
Initial error was thankfully resolved after a meeting with the service manager. After these gestures our perception had changed from poor to wow, but unfortunately the emptiness of the gestures brought us back down the satisfaction scale to poor.
Completed on time
Excellent communication with friendly staff who were willing to go the extra mile for you.
Everything went well
Competent staff, friendly, job done efficiently
Nothing to complain about
I love my new car and the service that goes with it
The only reason its not 5 stars is because I only had less than half a tank of fuel when I picked up my car which I felt for the money I was spending in purchasing the car overall was a bit unfair
Service was polite and efficient and the vehicle was returned in a clean and effective condition
Very easy and seamless
Everything was great
upon delivery of our car we found certain extras missing which we assumed were part of the purchase. we bought a convertible, imagine our disappointment when we asked where the wind deflector was to be told "you didn't order the convertible pack !"
James great... once I got home and looked closely the car prep and valet could have been better
All aspects delt with professionally
There always seems to be some mix up if what needs doing with the car!
Trim under warranty fixed
There weren't any problems, they went out of their way to facilitate test drives, gave us a variety of options with the spec of the vehicle and overall very good.
great service from Anthony
As above. Andrew Gregory, Service consultant is an absolute Star! He is professional and considerate and does everything possible to achieve customer satisfaction. I feel he looks after me, which is important for an older female customer.
Kept me informed of progress once an order was placed. Went through options on the car in a clear way and were prepared to discuss/negotiate on pricing
Everything was carried out smoothly and effectively
Test drive was easy to arrange. My car was ordered and delivered fairly quickly and I was kept informed all the time
Having phoned for appointment for MOT we were informed that a small service was also required. We chatted with your rep and found out what was needed and agreed a price. When we arrived for the appt we were informed the cost was considerably higher.
Easy to deal with
Great customer service
Good service given and the vehicle was returned clean.
I thought Anthony( Plymstock Plmouth ) my advisor was exceptional and due a special mention his care and communication was outstanding and nothing wS too much trouble .Communication was brilliant and I felt he gave a special service.
Fast and efficient. The member of staff who served me was helpful and courteous. (However there was a female member of staff serving the customer next to me who I thought was short and unfriendly so pleased she didn't serve me!)
The staff went out of their way to try and find a solution to why the mini clubmans opened on their own. I was issued with a loan car and my car was cleaned before I picked it up. I did however get them to reverse the security software update.
The service was carried out as planned. However, slightly disappointed that the interior was not hoovered out as promised.
This was only let down by the valeting - some of the panels felt rough to touch
Anthony dealt with our original visit through to collection - was friendly and efficient