Unfortunately I was not advised that my brake fluid change wasn't covered under my service plan. Also told my emergency flashers would need investigating as they were flashing at the wrong rate - this is an owner preference setting, not a fault.
Unable to carry out the promised car clean - as it was a Saturday.
As above
Mini needs to return for an issue to be rectified.
The people are always welcoming
I always receive excellent service from my dealer, both in the purchasing and subsequent maintenance.
This is the third time now - Offered car wash & valet post MOT - on collection car not washed or valeted. If not able to offer service...dont offer it!! Friday 4pm appt...obviously staff keen to get home!
Found and rectified an additional fault
As above, excellent customer service by keeping us informed via telephone of what was happening
Communication not great. I was told to take my car to BMW at Marsh mills when in fact it should have gone to body shop at Plympton. This could have saved time on the day!
helpful staff, prompt attention, regular updates and information regarding the service
Wrong courtesy car booked , car had not been valeted even though it was offered when car was dropped off.
Clean, Efficient and on time.
It was a painless easy process with time taken to ensure what I needed and then it was delivered
The video was unexpected, fun and also informative. The process amd experience of having my car serviced was easy. Cafe was nicezand a good place to work. Cost seemed fair.
No problems, everything dealt with smoothly.
They did the job, where courteous and prompt
Excellent service
The reception staff and garage looked after us
High degree of knowledge and quality work
Service was efficient and professional
Everything went ok; prompt service.
because of the service I received
Toby Hayward gave excellent customer service. He was not pushy at all
The service was efficient and staff could not be more caring and friendly
car serviced and in timescales, also valeted - thank you!
Service was exceptional, professional and prompt.
Seamless and easy process. Staff helpful with facilitating when I was able to pick up car.
Good service as always
First time at Ocean and very professional service provided
I was totally satisfied with the service
my car was serviced and problem Fox d within timescales and price.
the adviser Mark in Plymouth was so friendly and reassuring on any questions I asked him. However, when I arrived I was seen by a young lady and she was polite but really needs to work on her tone as she came across a little bit gruff
My car was done in the time they quoted, fixed a small fault and then cleaned the car inside & out
Excellent service with people who know their subject and how to relate to customers.
I was phone on the friday to remind me of my service and told arrive early to get a curtesy car. My apt was 12. I had been away for the wk end and heard the message Sunday evening I took the day off work but on Attica was told my car not booked !
Anthony Coleman was very professional and helpful. We especially appreciated a non -pressurising, friendly and polite approach.
All dealt with smoothly
Never a problem and always helpful.
The staff I spoke to were all very friendly and helpful
I wasnt informed about what work had been carried out, which leaves me in limbo, as unsure about what has and hasnt been done. (Antifreeze, windscreen washer etc). Also wasnt well vacuumed or washed. Certainly not as advised at point of sale.
Easy and prompt booking in and collection. Car handed back washed and vacuumed. Paintwork gleaming. Thank you.
a friendly welcome by all staff and again communication was key, not forgetting the coffee!
Over all experience was very good
All according to plan
Completed on time
Initial error was thankfully resolved after a meeting with the service manager. After these gestures our perception had changed from poor to wow, but unfortunately the emptiness of the gestures brought us back down the satisfaction scale to poor.
Excellent communication with friendly staff who were willing to go the extra mile for you.
Competent staff, friendly, job done efficiently
Nothing to complain about