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Customer Reviews.

service

5

Thank you. The team kept me informed all the time.

04 November 2019

service

4

No complaints but not offered a courtesy vehicle

03 November 2019

service

4.5

Only a wait to pick the car up prevented me giving a score of 5

02 November 2019

service

3

It turns out what i thought of as a fault has been determined to be a 'feature'. It seems that there is no longer an option to turn the headlights off on a Countryman, the car itself now 'decides' when the lights should be on!

01 November 2019

service

4

As a stranger to Plymouth it would have been helpful if the person making the appointment had pointed out that the service centre is totally opposite direction to where I bought the car and given me directions accordingly

29 October 2019

service

5

Very satisfied with the service I experienced.

26 October 2019

service

5

Because I didn't have to wait long.

26 October 2019

service

2

Service was extremely expensive. It was basically an oil and filter change with a quick check up!

25 October 2019

service

5

Professional service

22 October 2019

sales

5

Flexibility to alter the car's spec.

22 October 2019

service

5

good customer service, friendly, lets you know what's happening, can borrow car if needed, will call you when the service is done.

20 October 2019

sales

4.5

The sales staff were very helpful even those who were not directly involved in our purchase

18 October 2019

sales

4

Very helpful

18 October 2019

service

1

as above

17 October 2019

service

5

Plymouth staff are great nothing phases them.

14 October 2019

service

5

Service explained clearly, waiting time kept to a minimum.

14 October 2019

service

5

Very friendly and efficient, repair done in the time expected.

12 October 2019

sales

5

Putting in a order was easy but delivery took a little while to obtain

10 October 2019

service

4

Service was good Still not sure about the advance about why the brake sensor milage is still going down but the pad are nearly new? Have to watch this space

06 October 2019

service

5

Easy to deal with, good communication, and really friendly

05 October 2019

service

4

Everything explained at a level you can understand

03 October 2019

sales

5

The whole sales and sell of trade in was good.

01 October 2019

service

5

Everything was done to my satisfaction

29 September 2019

service

5

Truth

29 September 2019

service

5

Car ready on time no hassle

28 September 2019

service

5

We had a nice waiting lounge area with free drinks. Everyone is very attentive.

27 September 2019

service

5

Staff informative,friendly and professional

27 September 2019

service

5

Work was done on time. The car passed the mot. The staff I dealt with were helpful and friendly.

27 September 2019

service

4

Staff seemed to have been told to improve on there customer service skills.

24 September 2019

service

5

All staff friendly and quick efficient service

23 September 2019

service

2

I was not informed at booking, when I dropped the car off, when the service was complete, on the video about the charge for the brake fluid change. I'm really disappointed.

23 September 2019

sales

5

Well manered and polite staff and thanks to John Brown

23 September 2019

service

5

My mini was collected and returned on time, and I received a very informative video about the car, which was very useful. Also, the car was cleaned for me, which was very helpful, as after being quite ill this year it has proved difficult for me to d

22 September 2019

service

5

Efficient and friendly

21 September 2019

service

5

Guys Service

21 September 2019

sales

5

The sales team were very knowledgeable and were also keen to find a deal we would be happy with, they have also made follow up contacts to ensure were are completely satisfied

18 September 2019

sales

5

Liam and the team at Ocean Plymouth have been helpful, responsive and friendly throughout. He has kept me informed throughout the whole process. A delight to deal with.

17 September 2019

service

5

You did what you said in the timeframe expected

17 September 2019

sales

5

From the purchase through to the delivery I was kept in the loop with every stage.

16 September 2019

sales

5

Anthony has been very professional and fair during the process. I have liked the regular updates and videos about the status of the car. The handover was great.

16 September 2019

service

5

Quick efficient sales staff and car finished on time as promised

16 September 2019

service

5

The customer service at Ocean Plymouth is excellent.... As soon as you enter the showroom, the staff welcome you. I booked my Mini Cooper S in for it's 1st MOT, the gent i spoke to was very polite and helpful..

14 September 2019

sales

5

Things ran smoothly all the way through the process and we were kept up to date on the progress. John Smith, the salesman whom looked after us, was with us all the way and ready to help us with any problems or questions.

12 September 2019

service

5

Ive felt looked after all the way through from purchasing to any work thats been done to the car/ buying parts

12 September 2019

sales

5

All very pleasant and helpful.

12 September 2019

sales

5

As 3rd time Mini customers, my wife and I were again made to feel valued and appreciated. Anthony at Ocean (Plymouth) understands our criteria and helped us to build the perfect car. In 33 years of driving, this is the best car we have ever owned.

12 September 2019

service

5

Efficient, friendly and helpful

11 September 2019

service

5

Technicaly good work

09 September 2019

service

5

Excellent service, polite and helpful staff.

09 September 2019

service

1

Purely because once again I have to return to Ocean Plymouth to resolve an issue they didn't fix. My car didnt register the service and nobody could resolve it on the day of pick up. Completely and utterly fed up of them wasting my time.