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Customer Reviews.

service

5

great work

31 March 2021

service

5

Dealt with professionally and kept informed throughout.

27 March 2021

sales

5

Excellent service

25 March 2021

service

5

All expectations were met

23 March 2021

sales

5

The centre communicated well with me through out the process, as well as giving me a very reasonable NHS discount and offered a fair price for my vehicle as part-exchange.

23 March 2021

service

5

My mini was dropped off at the agreed time and was ready at the time agreed

22 March 2021

service

5

From the minute I walked in to when I left I was treated as a valued customer. Charlotte, who looked after me, was knowledgeable, helpful and friendly in a professional way, she is a credit to your organisation.

22 March 2021

service

5

Very quick and friendly

21 March 2021

sales

5

Very smooth and efficient buying and collection process. regular updates, most paperwork done electronically prior to collection.

21 March 2021

service

5

Impressed with the service given by Phil.

21 March 2021

service

4.5

Customer care initially not good at all but resolved very well with Martin

21 March 2021

service

5

With all the covid-19 precautions in place on my last visit, I felt reassured that my needs and welfare were being looked after, although the coffee machine was not in use, I was offered directions to the nearest coffee shop.

21 March 2021

sales

5

Brilliant customer service, kept me up to date, easy to contact best experience ever.

20 March 2021

service

5

Lovely staff

19 March 2021

service

5

Good service

19 March 2021

service

5

They were able to sort out the problem with my tyre quickly.

19 March 2021

service

5

Third car in a roll - would not buy from any other dealer

18 March 2021

service

4

Satisfied

17 March 2021

sales

5

From the start of my expressing an interest in a replacement mini, to the handing over of the keys, Anthony has been a star. He is patient, knowledgeable and goes out of his way to provide a good experience in my new purchase. 11 out of 10 from me!

16 March 2021

service

5

Because of an accident falling off a kerb making it impossible to walk or drive and with the MOT etc looming a phone call to Ocean Mini was all it took to arrange collection etc. With thanks to Chris Robins

15 March 2021

service

5

SEE QUESTION ONE

15 March 2021

sales

5

As above. The sales treatment from Anthony Coleman was just flawless, and I wouldn't hesitate in recommending him to friends and family.

14 March 2021

service

5

Very friendly, apologised for any delays, and made people feel safe.

14 March 2021

service

4.5

Car was ready, clean, MOTd and serviced

14 March 2021

service

5

Philip kept me informed every step of the way. Mini kept my vehicle for two days and he contacted me to let me know progress and an update as to what had gone wrong and what Mini were doing to put it right. I was very impressed by him personally

14 March 2021

sales

5

Everything was easy and service was great

12 March 2021

service

5

Explained everything in full

09 March 2021

service

4

Hard to fault the visit but I could have done with a cup of coffee.

08 March 2021

service

4

Very good communication. Faulty machine meant that my car was in longer than planned.

05 March 2021

service

5

Resolved quickly and we were back on the road.

02 March 2021

sales

5

Trouble free transaction.

01 March 2021

service

4

Was a bit surprised that my car was due a full service in the next month as I had initially been told it was just a brake fluid service. The staff member helped me with a service plan

28 February 2021

service

4

Work done in time and within price quoted

24 February 2021

service

5

Fixed the problem ??

20 February 2021

service

5

always good service and the car was very clean when collected

19 February 2021

service

5

As at 1 above.

19 February 2021

service

5

Friendly and professional staff.

14 February 2021

service

5

I was really happy with the experience but a problem that was identified has almost immediately reoccurred.

12 February 2021

service

5

The service I received was fantastic. I was fully informed of what was going to occur with my vehicle while it was in the workshop. Mike was excellent and super friendly (as everyone is!)

11 February 2021

service

5

Everything was done quickly, efficiently and professionally, from the assistant at the counter to the cleaners of the car.

10 February 2021

service

5

Car was returned by time said in a lovely clean condition.

10 February 2021

service

5

Very professional

08 February 2021

service

5

Everything was easy, prompt and efficient

08 February 2021

sales

5

All done smoothly and efficiently

07 February 2021

service

5

All worked perfectly

28 January 2021

service

5

Kept in the loop at all times & well looked after

28 January 2021

service

5

Good value for money

28 January 2021

sales

4

I know in the current climate a handover is not possible however I do feel a video handover of some of the less obvious features would be extremely useful.

27 January 2021

service

5

Quick efficient pleasant to deal with.

26 January 2021

sales

5

I was given information regarding the finance and additional products I could purchase. It was emphasised to me that this was for information only and I didn't feel pressured into purchasing the products.