Dealt with professionally and kept informed throughout.
All expectations were met
The centre communicated well with me through out the process, as well as giving me a very reasonable NHS discount and offered a fair price for my vehicle as part-exchange.
My mini was dropped off at the agreed time and was ready at the time agreed
From the minute I walked in to when I left I was treated as a valued customer. Charlotte, who looked after me, was knowledgeable, helpful and friendly in a professional way, she is a credit to your organisation.
Very quick and friendly
Very smooth and efficient buying and collection process. regular updates, most paperwork done electronically prior to collection.
Impressed with the service given by Phil.
Customer care initially not good at all but resolved very well with Martin
With all the covid-19 precautions in place on my last visit, I felt reassured that my needs and welfare were being looked after, although the coffee machine was not in use, I was offered directions to the nearest coffee shop.
Brilliant customer service, kept me up to date, easy to contact best experience ever.
They were able to sort out the problem with my tyre quickly.
Third car in a roll - would not buy from any other dealer
From the start of my expressing an interest in a replacement mini, to the handing over of the keys, Anthony has been a star. He is patient, knowledgeable and goes out of his way to provide a good experience in my new purchase. 11 out of 10 from me!
Because of an accident falling off a kerb making it impossible to walk or drive and with the MOT etc looming a phone call to Ocean Mini was all it took to arrange collection etc. With thanks to Chris Robins
SEE QUESTION ONE
As above. The sales treatment from Anthony Coleman was just flawless, and I wouldn't hesitate in recommending him to friends and family.
Very friendly, apologised for any delays, and made people feel safe.
Car was ready, clean, MOTd and serviced
Philip kept me informed every step of the way. Mini kept my vehicle for two days and he contacted me to let me know progress and an update as to what had gone wrong and what Mini were doing to put it right. I was very impressed by him personally
Everything was easy and service was great
Explained everything in full
Hard to fault the visit but I could have done with a cup of coffee.
Very good communication. Faulty machine meant that my car was in longer than planned.
Resolved quickly and we were back on the road.
Trouble free transaction.
Was a bit surprised that my car was due a full service in the next month as I had initially been told it was just a brake fluid service. The staff member helped me with a service plan
Work done in time and within price quoted
Fixed the problem ??
always good service and the car was very clean when collected
As at 1 above.
Friendly and professional staff.
I was really happy with the experience but a problem that was identified has almost immediately reoccurred.
The service I received was fantastic. I was fully informed of what was going to occur with my vehicle while it was in the workshop. Mike was excellent and super friendly (as everyone is!)
Everything was done quickly, efficiently and professionally, from the assistant at the counter to the cleaners of the car.
Car was returned by time said in a lovely clean condition.
Everything was easy, prompt and efficient
All done smoothly and efficiently
All worked perfectly
Kept in the loop at all times & well looked after
Good value for money
I know in the current climate a handover is not possible however I do feel a video handover of some of the less obvious features would be extremely useful.
Quick efficient pleasant to deal with.
I was given information regarding the finance and additional products I could purchase. It was emphasised to me that this was for information only and I didn't feel pressured into purchasing the products.