Very Good service from all staff we dealt with.

All my questions were answered politely.

Excellant service

It passed its MOT without any problem because we look afdter the car it looks after us with the help of Mini Service

Realistic timings, honest service diagnosis with reasonable prices

Service Reception are always helpful and friendly

My only issue was that the warning light for low tyre pressure came on, shortly after leaving the garage. I would have assumed that tyre pressures would have been checked during a service.

Car was clean and well presented. Staff very knowledgable

Very smooth handover

THIS IS THE SECOND MINI WE HAVE PURCHASED SINCE SEPTEMBER AND JAMES IS ALWAYS READY TO LISTEN AND ACT ON OUR WISHES

Courteous staff. Job properly done

I gave this answer also because I was completely satisfied with my experience of buying a new MINI

Staff all very pleasant. I appreciated the lift facility. The waiting can be used better when at home.

Well you pointed out the tyre wear which was well appreciated , but you never pushed for us to get it done straight away, but i must add we have replaced both front tyres

It is all very good, complete with video sent to us to show what had been done- a great idea! The only thing we're not happy with is the headlights but unfortunately nothing can be done about that so it isn't the fault of anyone doing the servicing

Only too pleased to help and sort out the issues with car

Because the staff couldn't have been more helpful and accommodating

THE SERVICE TEAM ONLY ROAD TEST THE CAR AFTER I WAS TOLD THAT IT WAS READY FOR COLLECTION.

The staff at Ocean Mini went the extra mile.

Quickly sorted the recall update and left my car shiny and clean

It was quick and easy. Dropped car off, went for a Costa, win win

I had to return to Ocean Plymouth due to the camera on the windscreen being unplugged and then was not plugged in again.. noticed this and returned the following day....Martin advised that these camera get unplugged on every vehicle..so he sorted..

Again customer service was excellent and the employee that booked my car in was welcoming.

Mini had slow puncture took to garage had no locking wheel nut key. Phone call after phone call, ended up calling recovery, car collected late evening, no courtesy car available. Not enough characters to explain terrible story!

Michael Piper was brilliant and was very helpful! Couldn't fault him at all!

No complaints.

Just needed touch up paint. None in stock so you ordered it and it arrived a few days later.

Thank you. The team kept me informed all the time.

No complaints but not offered a courtesy vehicle

Only a wait to pick the car up prevented me giving a score of 5

It turns out what i thought of as a fault has been determined to be a 'feature'. It seems that there is no longer an option to turn the headlights off on a Countryman, the car itself now 'decides' when the lights should be on!

As a stranger to Plymouth it would have been helpful if the person making the appointment had pointed out that the service centre is totally opposite direction to where I bought the car and given me directions accordingly

Because I didn't have to wait long.

Very satisfied with the service I experienced.

Service was extremely expensive. It was basically an oil and filter change with a quick check up!

Flexibility to alter the car's spec.

Professional service

good customer service, friendly, lets you know what's happening, can borrow car if needed, will call you when the service is done.

The sales staff were very helpful even those who were not directly involved in our purchase

Very helpful

as above

Service explained clearly, waiting time kept to a minimum.

Plymouth staff are great nothing phases them.

Very friendly and efficient, repair done in the time expected.