Staff were polite, friendly & knowledgeable. Excellent feedback with video report

Staff were very helpful and friendly

Good service kept updated

Easy process

The service guys where perfect.

Just very pleased with the overall customer experience.

Speedy service

car was done at the time booked in for and time it would take plus before being handed back the car and it cleaned inside and outside

Staff amazing.

Great customer service, was kept informed of the findings during the service, offered a solution so car ready to collect the same day with a couple of new tyres. 100% happy .

...

Always helpful

Easy to book in, well appointed showroom and issue quickly resolved

because everyone was very helpful

Staff are always courteous, friendly and willing to listen to the customer. I did business with MINI in Plymouth and all of the staff there go that extra mile to please the customer. Very happy!!

Easy to arrange and communication was excellent throughout

Service/repair went smoothly and very quickly.

Got what I wanted and quick friendly member of staff. Craig.

We were not happy originally but this was sorted by Mr Bloomfield

Nice staff Good service

good customer service

Very good service best I have had

Friendly professional service - not rushed or pressurised. Anthony Coleman was great and came up with options we might not have thought about and my mini is fabulous and makes me smile!

This is my fourth Mini from Ocean Mini Plymouth. They are great to deal with I wouldn't come back if I was not happy with the way they have dealt with me over many years.

I have noticed it is always a can do attitude from the staff that i come into contact with.

Easy

Following breake fluid service I was advised that 2 front tyres would be required shortly but as a gesture of good will as I was a good customer and had a couple of problems in past they would fit new tyres for free. I was amazed and delighted.

Because my mini went for its m.o.t and passed but advised brakes needed attention soon when I asked if they could be done now the answer was yes saving me another journey

3 different prices given for service from pre booking to dropping car off and again when paying. Fault lights that where not on when handing over keys at garage amazingly came on during the service! Mini bonnet badge fell off when pulling away!

I was made to feel very welcome - including coffee:) I was able to ask as many questions as I wanted, and any concerns were allayed

Good check in, very clear about that would be done. Kept up to date with progress really well and then clear description of what had been done to repair the fault.

They agreed to do a full service, and arranged to drop me and my 3yr old in Plymouth whilst they did the work and then collect us again later.

All problems were sorted quickly and efficiently

Prompt efficient service. Good customer experience.

very good

Excellent - I would have liked my car delivered to home and there was no time for this but otherwise five star service.

Kept informed.

Excellent service

The person who served me was knowledgeable and genuinely helpful, particularly when I asked him about service plans for the next few years.

There was nothing that I was unhappy with.

Fault found and repaired.

Totally and maintenance team were excellent

Very Good service from all staff we dealt with.