Thank you. The team kept me informed all the time.

No complaints but not offered a courtesy vehicle

Only a wait to pick the car up prevented me giving a score of 5

It turns out what i thought of as a fault has been determined to be a 'feature'. It seems that there is no longer an option to turn the headlights off on a Countryman, the car itself now 'decides' when the lights should be on!

As a stranger to Plymouth it would have been helpful if the person making the appointment had pointed out that the service centre is totally opposite direction to where I bought the car and given me directions accordingly

Very satisfied with the service I experienced.

Because I didn't have to wait long.

Service was extremely expensive. It was basically an oil and filter change with a quick check up!

Professional service

Flexibility to alter the car's spec.

good customer service, friendly, lets you know what's happening, can borrow car if needed, will call you when the service is done.

The sales staff were very helpful even those who were not directly involved in our purchase

Very helpful

as above

Plymouth staff are great nothing phases them.

Service explained clearly, waiting time kept to a minimum.

Very friendly and efficient, repair done in the time expected.

Putting in a order was easy but delivery took a little while to obtain

Service was good Still not sure about the advance about why the brake sensor milage is still going down but the pad are nearly new? Have to watch this space

Easy to deal with, good communication, and really friendly

Everything explained at a level you can understand

The whole sales and sell of trade in was good.

Everything was done to my satisfaction

Truth

Car ready on time no hassle

We had a nice waiting lounge area with free drinks. Everyone is very attentive.

Staff informative,friendly and professional

Work was done on time. The car passed the mot. The staff I dealt with were helpful and friendly.

Staff seemed to have been told to improve on there customer service skills.

All staff friendly and quick efficient service

I was not informed at booking, when I dropped the car off, when the service was complete, on the video about the charge for the brake fluid change. I'm really disappointed.

Well manered and polite staff and thanks to John Brown

My mini was collected and returned on time, and I received a very informative video about the car, which was very useful. Also, the car was cleaned for me, which was very helpful, as after being quite ill this year it has proved difficult for me to d

Efficient and friendly

Guys Service

The sales team were very knowledgeable and were also keen to find a deal we would be happy with, they have also made follow up contacts to ensure were are completely satisfied

Liam and the team at Ocean Plymouth have been helpful, responsive and friendly throughout. He has kept me informed throughout the whole process. A delight to deal with.

You did what you said in the timeframe expected

From the purchase through to the delivery I was kept in the loop with every stage.

Anthony has been very professional and fair during the process. I have liked the regular updates and videos about the status of the car. The handover was great.

Quick efficient sales staff and car finished on time as promised

The customer service at Ocean Plymouth is excellent.... As soon as you enter the showroom, the staff welcome you. I booked my Mini Cooper S in for it's 1st MOT, the gent i spoke to was very polite and helpful..

Things ran smoothly all the way through the process and we were kept up to date on the progress. John Smith, the salesman whom looked after us, was with us all the way and ready to help us with any problems or questions.

Ive felt looked after all the way through from purchasing to any work thats been done to the car/ buying parts

All very pleasant and helpful.

As 3rd time Mini customers, my wife and I were again made to feel valued and appreciated. Anthony at Ocean (Plymouth) understands our criteria and helped us to build the perfect car. In 33 years of driving, this is the best car we have ever owned.

Efficient, friendly and helpful

Technicaly good work

Excellent service, polite and helpful staff.

Purely because once again I have to return to Ocean Plymouth to resolve an issue they didn't fix. My car didnt register the service and nobody could resolve it on the day of pick up. Completely and utterly fed up of them wasting my time.