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Customer Reviews.

service

3

Terrible car cleaning

12 August 2019

service

5

New tyres fitted and price matched, car cleaned and vacuumed, very happy.

11 August 2019

service

3.5

The service and customer care is not the same as the team at Billacombe road .

11 August 2019

sales

5

Everyone was very friendly and helpful

09 August 2019

service

3

Staff need to know more about setting up the tracking system, but trackstar is not as good as swift tracking system and more expensive we have the swift one in another vehicle, maybe it's worth looking into for your vehicle's ! !

09 August 2019

service

5

This experience (mini service) could not be faulted, however I can't say this has always been the case. There always seems to be lots of staff milling about yet somehow you are usually kept waiting past your appointment time.

09 August 2019

service

5

For the reasons already given above. Plus excellent customer service.

05 August 2019

service

5

All went according to plan.

04 August 2019

service

5

Quick

04 August 2019

sales

5

Very professional, relaxed delivery. The personal touch puts there sales pitch at a cut above all other show rooms I have delt with in the past. EXCELLENT!

31 July 2019

service

5

The people are genuine and friendly

29 July 2019

service

5

All great

27 July 2019

service

5

Everything seems great. Justcas you would expect from Ocean's.

20 July 2019

sales

5

Customer service is always excellent. Everything is explained fully with opportunity to ask questions and seek clarification. Sales pitch always at the right level.Everyone involved professional and to do their best to meet customer needs.

20 July 2019

service

5

Very organised and customer friendly.

19 July 2019

service

5

Very satisfied am with excellent service

18 July 2019

service

5

Easy to arrange a repair

12 July 2019

service

5

service and satisfaction

11 July 2019

service

5

Did the work as stated

09 July 2019

service

5

It all went very smoothly

09 July 2019

service

5

Service was completed quickly and waiting was a pleasant experience

08 July 2019

service

5

Despite the problems that I have had with both Mini's Ocean have been excellent, cannot fault their service at all.

07 July 2019

service

5

Excellent all round care.

07 July 2019

sales

5

Excellent sales process, very helpful.

06 July 2019

sales

4.5

Good non-pushy service.

06 July 2019

sales

5

Ocean are extremely helpful and pleasant

06 July 2019

sales

5

Great real people.

05 July 2019

service

5

Friendly, helpful and thorough

03 July 2019

sales

5

Mini staff welcoming

03 July 2019

sales

5

I was over the moon with the presentation , just loved the big red bow on my car , lovely touch ??

01 July 2019

service

2

Poor communication re: courtesy car and then payment requested regards insurance for the privilege of being finally offered one!

25 June 2019

service

5

Very proficient and knowledgeable

24 June 2019

service

4

Because it was very satisfactory service

24 June 2019

service

5

Because they sorted the problem

24 June 2019

sales

5

Very easy to deal with being honest and not pushy

18 June 2019

service

5

First class

16 June 2019

service

5

Quick repair of car

13 June 2019

service

5

Always polite and friendly and quite speedy. (Free) Coffee's good too!

13 June 2019

service

5

Went to the BMW centre. All very organised AND as requested , car'done' in two hours.

12 June 2019

service

4

I have always been happy with service and aftercare, however the cost of having things done at BMW is now sadly escalating and becoming out of my price range. I have discussed this with the Service Manager who was very cooperative on my last visit.

09 June 2019

sales

4

Slightly disappointed with initial offer on my car but guess that is part of the negotiations. Heather who helped us through the whole process was new in post that week but did a fantastic job and gave me the best vehicle handover I've ever had.

09 June 2019

sales

5

Rey nice service, very helpful.

07 June 2019

sales

1

Standard of prep of the vehicle appalling, not PDI d properly, sat nav not working, dash scratched by valet

06 June 2019

sales

4

The salesman was slightly lacking in knowledge and I was not told about the comfort access feature - assuming locking/unlocking was the same as with my 2017 mini I thought there was a fault when the hatch didn't lock because the key was in my pocket

03 June 2019

sales

5

The salesman Jonathon Taylor at the Plymouth mini center gave me excellent help and advice as well taking me for a test drive. He had only been doing the job for 2 weeks but I would recommend him to all my family and friends.

03 June 2019

service

3

When services were held at Mini rather than BMW the staff knew you and you felt valued. At BMW the staff frequently change the title they use for me, showing they haven't even taken time to glance at my file.

01 June 2019

service

5

Friendly efficient not kept hanging about

28 May 2019

service

5

All as expected

26 May 2019

service

5

On time getting my car back

25 May 2019

service

3

Offered complementary clean but nothing done inside or out and car left in a mess with seats, mirrors, seat belts and webcam all left in a mess