65 minutes elapsed between being advised that the car was ready and actually driving it away. And, was advised I needed a tyre-inflation kit: there is a MINI space-saver spare wheel fitted.

Because after purchasing a used Mini (66 Plate) that required some cosmetic works doing, I am still waiting for the works after 6 weeks!

Anthony Coleman the sales person who looked after me was exceptional and went the extra mile before and after delivery.

Excellent service advisor. Courteous, knowledgeable and friendly

Staff made it easy to understand the procedure for potential buying.

As above plus timely service.

Work carries out to a high standard.

A lift into the city was booked when I phoned the department but there wasn't a car when I arrived. I would have liked a video of the service

Staff are normally rude and unhelpful but now in this visit

Self explanatory really.

I had to wait a while and the lady serving me didn't really seem to know what she was doing and had I not checked the bill and questioned her on it, she would have charged me a further £80 that wasn't supposed to be on the bill.

Very friendly, no hard sell. Went out of their way to answer any queries I had.

Really helpful and understood my needs and requirements in life that was affected by the issue with my car.

Had a little trouble arranging collection, but once it was sorted all good

Had the car serviced - all done on time & professional approach from the service staff. Great video of car sent via email. Unfortunately, the service light was not reset by the engineer so I had to phone up & arrange another visit to have it reset.

The staff are extremely attentive and knowledgeable about the products.

This time service was excellent what was supposed to happen actually happened and to the time I was told! Shame you only went satisfaction surveys after a good service never when something has gone wrong eg your horrendous body shop.

Because I am satisfied

James was amazing. Rang day before to remind me/check still ok for service. When I got there he greeted me and told me how long and offered my to wait in coffee shop. On collection he told me everything I needed to know.

Mini was booked for 09:00 service. I got the car back at 12.00 with lame excuses. No work was required other than the service just one tyre puncture repair (that they agreed to do for free because the 1hr service took them 3hrs).

Great service

Liam and Neil were very professional and helpful

Everything very sooth

Unfortunately I was not advised that my brake fluid change wasn't covered under my service plan. Also told my emergency flashers would need investigating as they were flashing at the wrong rate - this is an owner preference setting, not a fault.

Unable to carry out the promised car clean - as it was a Saturday.

As above

Mini needs to return for an issue to be rectified.

The people are always welcoming

I always receive excellent service from my dealer, both in the purchasing and subsequent maintenance.