Service was good Still not sure about the advance about why the brake sensor milage is still going down but the pad are nearly new? Have to watch this space

Easy to deal with, good communication, and really friendly

Everything explained at a level you can understand

The whole sales and sell of trade in was good.

Everything was done to my satisfaction

Truth

Car ready on time no hassle

Work was done on time. The car passed the mot. The staff I dealt with were helpful and friendly.

We had a nice waiting lounge area with free drinks. Everyone is very attentive.

Staff informative,friendly and professional

Staff seemed to have been told to improve on there customer service skills.

All staff friendly and quick efficient service

Well manered and polite staff and thanks to John Brown

I was not informed at booking, when I dropped the car off, when the service was complete, on the video about the charge for the brake fluid change. I'm really disappointed.

My mini was collected and returned on time, and I received a very informative video about the car, which was very useful. Also, the car was cleaned for me, which was very helpful, as after being quite ill this year it has proved difficult for me to d

Efficient and friendly

Guys Service

The sales team were very knowledgeable and were also keen to find a deal we would be happy with, they have also made follow up contacts to ensure were are completely satisfied

Liam and the team at Ocean Plymouth have been helpful, responsive and friendly throughout. He has kept me informed throughout the whole process. A delight to deal with.

You did what you said in the timeframe expected

From the purchase through to the delivery I was kept in the loop with every stage.

Quick efficient sales staff and car finished on time as promised

Anthony has been very professional and fair during the process. I have liked the regular updates and videos about the status of the car. The handover was great.

The customer service at Ocean Plymouth is excellent.... As soon as you enter the showroom, the staff welcome you. I booked my Mini Cooper S in for it's 1st MOT, the gent i spoke to was very polite and helpful..

As 3rd time Mini customers, my wife and I were again made to feel valued and appreciated. Anthony at Ocean (Plymouth) understands our criteria and helped us to build the perfect car. In 33 years of driving, this is the best car we have ever owned.

Things ran smoothly all the way through the process and we were kept up to date on the progress. John Smith, the salesman whom looked after us, was with us all the way and ready to help us with any problems or questions.

All very pleasant and helpful.

Ive felt looked after all the way through from purchasing to any work thats been done to the car/ buying parts

Efficient, friendly and helpful

Technicaly good work

Excellent service, polite and helpful staff.

The courtesy car was very low on fuel - 32 miles left when I got to the bottom of the ramp before going onto the main road. The complimentary wash was shocking - the alloys had dirt dribbling down them, the bodywork and windows were streaked

Purely because once again I have to return to Ocean Plymouth to resolve an issue they didn't fix. My car didnt register the service and nobody could resolve it on the day of pick up. Completely and utterly fed up of them wasting my time.

For the second time now the prommised service video has not materialised. Now that everything is computerised, as a customer I do not get a full breakdown of the work carried out on the car during service. Vacuuming does not include an empty boot :(

Courteous and helpful staff.

Martin Bloomfield always resolves any problems that we have had, he provides perfect customer care and is an asset to your team

I recently had a service costing approx. £490 after being told I was covered by my service package. I was told when I brought it to the garage that I was no longer covered due to my mileage, despite being sold the service package for this very reason

We were dealt with promptly, kept fully informed, were taken home and returned to receive our car again by Paul who was a very safe and friendly driver. Martin who handled us at the service desk was very efficient and courteous.

Terrible car cleaning

New tyres fitted and price matched, car cleaned and vacuumed, very happy.

The service and customer care is not the same as the team at Billacombe road .

Everyone was very friendly and helpful

This experience (mini service) could not be faulted, however I can't say this has always been the case. There always seems to be lots of staff milling about yet somehow you are usually kept waiting past your appointment time.

Staff need to know more about setting up the tracking system, but trackstar is not as good as swift tracking system and more expensive we have the swift one in another vehicle, maybe it's worth looking into for your vehicle's ! !

For the reasons already given above. Plus excellent customer service.

All went according to plan.

Quick

Very professional, relaxed delivery. The personal touch puts there sales pitch at a cut above all other show rooms I have delt with in the past. EXCELLENT!

The people are genuine and friendly

All great