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Customer Reviews.

service

4

Unfortunately I was not advised that my brake fluid change wasn't covered under my service plan. Also told my emergency flashers would need investigating as they were flashing at the wrong rate - this is an owner preference setting, not a fault.

11 January 2019

service

4

Unable to carry out the promised car clean - as it was a Saturday.

10 January 2019

service

4

As above

08 January 2019

service

4

Mini needs to return for an issue to be rectified.

27 December 2018

service

5

The people are always welcoming

26 December 2018

service

5

I always receive excellent service from my dealer, both in the purchasing and subsequent maintenance.

24 December 2018

service

3

This is the third time now - Offered car wash & valet post MOT - on collection car not washed or valeted. If not able to offer service...don’t offer it!! Friday 4pm appt...obviously staff keen to get home!

18 December 2018

service

4

Found and rectified an additional fault

17 December 2018

service

5

As above, excellent customer service by keeping us informed via telephone of what was happening

17 December 2018

service

4

Communication not great. I was told to take my car to BMW at Marsh mills when in fact it should have gone to body shop at Plympton. This could have saved time on the day!

17 December 2018

service

5

helpful staff, prompt attention, regular updates and information regarding the service

15 December 2018

service

4

Wrong courtesy car booked , car had not been valeted even though it was offered when car was dropped off.

13 December 2018

service

5

Clean, Efficient and on time.

13 December 2018

sales

5

It was a painless easy process with time taken to ensure what I needed and then it was delivered

13 December 2018

service

5

The video was unexpected, fun and also informative. The process amd experience of having my car serviced was easy. Cafe was nicezand a good place to work. Cost seemed fair.

13 December 2018

service

5

No problems, everything dealt with smoothly.

12 December 2018

service

5

They did the job, where courteous and prompt

11 December 2018

service

5

Excellent service

09 December 2018

service

5

The reception staff and garage looked after us

07 December 2018

service

5

High degree of knowledge and quality work

04 December 2018

service

5

Service was efficient and professional

03 December 2018

service

5

Everything went ok; prompt service.

02 December 2018

service

3

because of the service I received

30 November 2018

sales

4

Toby Hayward gave excellent customer service. He was not pushy at all

30 November 2018

service

5

The service was efficient and staff could not be more caring and friendly

30 November 2018

service

5

car serviced and in timescales, also valeted - thank you!

30 November 2018

service

5

Service was exceptional, professional and prompt.

30 November 2018

sales

5

Seamless and easy process. Staff helpful with facilitating when I was able to pick up car.

30 November 2018

service

5

Good service as always

27 November 2018

service

5

First time at Ocean and very professional service provided

26 November 2018

service

5

I was totally satisfied with the service

24 November 2018

service

5

my car was serviced and problem Fox d within timescales and price.

23 November 2018

service

5

the adviser Mark in Plymouth was so friendly and reassuring on any questions I asked him. However, when I arrived I was seen by a young lady and she was polite but really needs to work on her tone as she came across a little bit gruff

22 November 2018

service

5

My car was done in the time they quoted, fixed a small fault and then cleaned the car inside & out

22 November 2018

service

5

Excellent service with people who know their subject and how to relate to customers.

20 November 2018

service

2

I was phone on the friday to remind me of my service and told arrive early to get a curtesy car. My apt was 12. I had been away for the wk end and heard the message Sunday evening I took the day off work but on Attica was told my car not booked !

20 November 2018

sales

5

Anthony Coleman was very professional and helpful. We especially appreciated a non -pressurising, friendly and polite approach.

17 November 2018

service

5

All dealt with smoothly

15 November 2018

service

5

Never a problem and always helpful.

13 November 2018

service

5

The staff I spoke to were all very friendly and helpful

13 November 2018

service

4

I wasn’t informed about what work had been carried out, which leaves me in limbo, as unsure about what has and hasn’t been done. (Antifreeze, windscreen washer etc). Also wasn’t well vacuumed or washed. Certainly not as advised at point of sale.

12 November 2018

service

5

Easy and prompt booking in and collection. Car handed back washed and vacuumed. Paintwork gleaming. Thank you.

08 November 2018

sales

5

a friendly welcome by all staff and again communication was key, not forgetting the coffee!

08 November 2018

sales

5

Over all experience was very good

06 November 2018

service

5

All according to plan

02 November 2018

service

5

Completed on time

31 October 2018

service

1

Initial error was thankfully resolved after a meeting with the service manager. After these gestures our perception had changed from poor to wow, but unfortunately the emptiness of the gestures brought us back down the satisfaction scale to poor.

31 October 2018

service

5

Excellent communication with friendly staff who were willing to go the extra mile for you.

31 October 2018

service

5

Competent staff, friendly, job done efficiently

30 October 2018

service

5

Nothing to complain about