Everything was done as asked
Everything was done as asked
Efficient, polite, friendly and a nice environment.
Everything was made clear. I also asked for separate advice regarding car valeting and potential costs on future repairs, and these questions were answered fully and informatively.
Good understanding of requirements and explanation of service findings
Car returned cleaned and work completed on time, even with an unforeseen completion.
Quick and efficient and always kept informed, staff friendly and helpful
Job done well and quickly
Richard was really helpful and excels at customer service.
Complete report sent. Completed in the time agreed and the car was treated to a much needed shower!
Very well looked after and good professional service
Professional and helpful
Richard was fantastic he went the extra mile and helped me with extras on my car I was unsure about they were busy and he didn't need to do that
I received a complimentary car wash, my service and MOT were carried out in a very good amount of time and again the staff were very friendly.
Anthony was lovely
Excellent and informative service from your staff.
I did arrive early and was seen to straight away, and was completed within the time I had, so very pleased
Both the gentleman booking the service realised I had the problem. Booked a very prompt service and Martin in the service reception was at his usual efficient best. Excellent.
Staff very friendly and helpful and sorted the issue
Anthony was brilliant. Excellent communication & updates. Friendly & helpful!
As above. The staff at BMW are all very polite and well informed.
Excellent . John Brown was highly efficient and responded accurately to my needs .
Excellent, all staff very attentive and accommodating, easy to arrange test drives, useful information, very personable and good support to help us find a vehicle spec and finance solution.
Everything was handled efficiently and professionally
The car is great. I first enquired about the car and completed my purchase in less than a week, Liam and team were fantastic
Great to have video
All staff were brilliant Jasmine and Danny were so professional and caring
Efficiently expedited with a courtesy car at short notice
Helpful and friendly
A good experience
I have already sent an e-mail to Mr Garry Parker, Business Manager reflecting my appreciation.
They did everything that they said and returned my car in a very clean condition
Good customer service and communication
Went in for an mot and final service check, no issues
It was done promptly.
Sales and customer care outstanding. We always go back to Ocean Plymouth as we've developed a really good relationship with them
A faulty part was replaced under the warranty.
Very friendly helpful staff
Ocean Plymouth have set the bar high and give first class service
The service was good and the young man who dealt with it was ery helpful
Very helpful and kept me up-to-date through the process
Delivery and handover went as planned.
Phillip was excellent; fast, knowledgeable and efficient.
Is was updated on the work being carried out service was great staff helpful and friendly
Very polite, done in time stated.
Ocean Plymouth have always been professional, efficient and courteous. Charlotte Jones on my last visit was exceptional and pointed out some additional options to me which I am in the process of considering.
Quick and we'll organised
The Service very Quick and on time
Very good customer relations and efficient
Usual good standard of customer service