OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
99 ratings and 74 comments received in the last 90 days.
07 August 2025
Fantastic service from Ocean Mini who supplied my previous Mini in 2014. A single call and they were able to immediately provide with build dates for my spec and deliver the required vehicle in 2 weeks!
06 August 2025
Plenty of time taken at vehicle handover to explain new car features
04 August 2025
We were welcomed to the centre and given the options available to us. The different vehicles were all explained to enable us to make an informed choice of the vehicle right for us. We were offered a test drive before making the choice.
02 August 2025
Met all expectations
31 July 2025
I have given the experience five stars due to the efforts of your salesman John Brown and his finance colleague who also sorted out issues I had with setting up the Mini app on my phone.
20 July 2025
Great experience, laid back, loads of help and information. Friendly atmosphere and great chat with Jack
15 July 2025
Very patient with us and professional at all times
15 July 2025
All went as planned
13 July 2025
Professional but friendly staff
02 September 2025
Problem solved, pleasant experience
01 September 2025
Everything completely very quickly
28 August 2025
The service & mot was carried out as expected.
28 August 2025
No fault
27 August 2025
Had a message to say vehicle was ready. Turned up paid & was told to wait outside and the car would be bought to me. 30 mins later the car appears dripping wet as instead of a comp car wash it looked like a bucket of water had been thrown at it
27 August 2025
Efficient and Mitchell kept me informed every step of the way.
27 August 2025
Love the video explaining what may need to be done in the future or now
26 August 2025
the standard of customer interaction was very high as should be expected of any premium Brand
25 August 2025
I was delayed in traffic when coming back to pick the car up. It was past closing time.The salesman was just leaving for the day, but sat back down and served me without any complaints. And then also served someone else who had also been held up in t
25 August 2025
Again Joe
06 September 2025
Anthony Coleman and the whole Mini Ocean Plymouth team have been amazing from start to finish.