OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
95 ratings and 66 comments received in the last 90 days.
06 August 2025
Plenty of time taken at vehicle handover to explain new car features
04 August 2025
We were welcomed to the centre and given the options available to us. The different vehicles were all explained to enable us to make an informed choice of the vehicle right for us. We were offered a test drive before making the choice.
02 August 2025
Met all expectations
31 July 2025
I have given the experience five stars due to the efforts of your salesman John Brown and his finance colleague who also sorted out issues I had with setting up the Mini app on my phone.
20 July 2025
Great experience, laid back, loads of help and information. Friendly atmosphere and great chat with Jack
15 July 2025
All went as planned
15 July 2025
Very patient with us and professional at all times
13 July 2025
Professional but friendly staff
09 July 2025
Very fast no messing about
10 August 2025
Excellent service from the team and constantly keep updated. Mitch was fab!! Only knocked down a star as my partner gets the emails and sometimes calls for my car, error on system by BMW bikes not Mini or team at Mini. But happens everytime.
10 August 2025
Car is well looked after.
07 August 2025
Easy to deal with. Kept up to date during servicing etc.
05 August 2025
Once in the store Philip gave me his full attention and resolved the many problems thrown up by the on line booking system. He was supportive, pleasant and extremely efficient. I was extremely grateful for all of his hard work.
04 August 2025
Friendly and knowledgeable staff, all went smoothly
04 August 2025
Professional friendly staff
03 August 2025
The staff are great and vey helpful and a pleasure to talk to thanks
03 August 2025
on the day great, but this was my 4th try at getting job done
26 July 2025
Great staff... easy to find location
25 July 2025
They did a wonderful job and kept me up to date from even before I dropped the car off.
07 August 2025
Fantastic service from Ocean Mini who supplied my previous Mini in 2014. A single call and they were able to immediately provide with build dates for my spec and deliver the required vehicle in 2 weeks!