OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
122 ratings and 65 comments received in the last 90 days.
02 July 2024
Once we had decided to purchase a mini, Anthony fully explained the sale procedure. The collection was brilliant. He spent time explaining the basic features outside the car and the went through the internal applications taking appx 2 hours, great.
29 June 2024
The customer service here is fabulous. We always received the promt and detailed answer. Since it's our first time buying a car in England, Heather is professional and reminded us what we should know.
27 June 2024
Very satisfied
23 June 2024
I was kept informed of progress from time of ordering to time of delivery and collection.
21 June 2024
Was easy to buy and delivered when promised.
21 June 2024
Everything was explained simply and effectively pleasant experience new cars can be stress full but heather was great
02 June 2024
We had excellent customer service
29 May 2024
Excellent customer service as always from Anthony, he knows what we like and with his knowledge of the cars helps us find what we want.
18 May 2024
Anthony went above and beyond to make sure the purchase went well
20 July 2024
Very satisfied with all aspects of my service
19 July 2024
Every thing to my satisfaction, timing, work done, courtesy car and cleanliness of my car perfect
15 July 2024
The only issue I had, was payment was encouraged via weblink which required me to set up Mini as a new beneficiary. I was unable as I don't carry a Barclays pin sentry. Maybe you could have one available or prewarn people
15 July 2024
Ocean Plymouth kept me well informed from start to finish.
13 July 2024
Helpful staff and service.
09 July 2024
Prompt service
08 July 2024
Great communication with all involved, froendly and informative. Perfect service.
08 July 2024
Very polite and friendly assistance with Phil. An excellent and helpful young man
07 July 2024
Good service from all of the staff at Ocean Plymouth BMW & Mini
06 July 2024
Great service. On time. Price as quoted. The service agent, Toby, was professional and friendly. Couldn't fault the experience.
07 July 2024
10 out of 10 all round - helpful, everything was so smooth and just brilliant