About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

118 ratings and 98 comments received in the last 90 days.

08 May 2026

process was straightforward and very efficient with each step of the way clearly provided

07 May 2026

All the team were really welcoming. Isaac was doing the handover for my new car and he was great, professional but also very friendly and explained everything well. Made the experience enjoyable!

07 May 2026

Anthony Coleman was friendly, professional and very efficient throughout the whole process. Nothing was too much trouble with all our questions being answered competently. Anthony made our experience easy and enjoyable. We would certainly recommend.

06 May 2026

Excellent service from start to finish

03 May 2026

The customer service in advance of the car was excellent, we knew what to expect and we are very satisfied.

03 May 2026

02 May 2026

Excellnr service throughout the process.

01 May 2026

Amazing

30 April 2026

From initial enquiry to picking up my Mini, I was delighted with excellent service & attention to detail, Jack Mears was exceptional, updating me, & the

28 April 2026

Staff really nice.

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28 April 2026

I felt more personal buying the previous mini

18 April 2026

Great customer service and very knowledgeable, helpful and polite staff.

17 April 2026

Patient and kind

14 April 2026

Jack Mears was so helpful helping me make the decision without pressurising me. Also it was his day off when I collected my mini but he came in to do the hand over.

10 April 2026

Salesman very helpful

07 April 2026

Good throughout

03 April 2026

The Mini salesman Jack couldn't have been more helpful. He was kind and patient and very knowledgable I am 84 and not very computer literate and he assisted me at every step. I would definitely ask for him if I bought another car.

03 April 2026

Everyone was so nice and helpful. Very professional. I was very happy with the way Isaac Pearson spoke to me. He has such a mature head on those young shoulders.

31 March 2026

The process from being to end was excellently provided by Isaac Pearson and the test drive provided by another sales person called John

26 March 2026

Professional service byb the staff.

18 March 2026

Excellent customer service from Jack Mears. He took us through the whole process, explaining everything we needed to know. He even rang us at home to make sure we got home without any problems.

16 March 2026

Completely satisfied with the sale of my JCW. I had good service, very helpful, kept me updated at all times. I know if I have a problem I can contact mini and they will assist me, feel very confident at all times.

16 March 2026

Collection of new car was the day after my purchase centre closed down! New one did well in the circumstances. Fast turnaround of car. Not all papers had been transferred so not as smooth as it should have been, and new centre is much further away!

12 March 2026

Couldn't fault our sales man Anthony. Kept us informed of every development throughout the process. Delivery was as per time line and the handover of the new car was excellent.

08 March 2026

Very knowledgeable and helpful staff. Comfortable environment. Time given for consideration and decision. Trade in value was very bottom end. Having bought a new vehicle and packages, it was indicated we would receive some branded gifts - not receiv

26 February 2026

I found the sales team, and Jake in particular, passionate and knowledgable about the brand and keen to share this with their customers, making it a thoroughly enjoyable experience.

23 February 2026

This will be my husbands 3rd Mini, we both have Mini```. We loved the previous one but we like this one too. Germaine and Danny at Ocean Torbay were suberb. They helped us find this one and ensured the change over was as easy as possible.

18 February 2026

Excellent customer service, nothing was too much trouble.

16 February 2026

Extremely nice people plus efficient and knowledgeable

09 May 2026

Parts not available resulting in postponed appointment

09 May 2026

Great service and communication

08 May 2026

02 May 2026

I asked for a prompt return of car due to childcare commitments but it didn't happen .

30 April 2026

I ve given this answer because the MOT was done a good time and my service was polite and courteous

29 April 2026

Lots of communication by phone before the service.

27 April 2026

The service was excellent and I enjoyed the guidance throughout the process, including the video review & optional extra work. All the costs were laid out clearly. My only negative is that I didn't recieve the complimentary car wash despite opting in

27 April 2026

All round good service.

27 April 2026

Professional job, done on time

24 April 2026

Good service provided

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23 April 2026

No issues straight forward

22 April 2026

From dropping the car off to picking it up, everything went well.

21 April 2026

First class service and customer services

19 April 2026

I booked in to have a solution to the

19 April 2026

Richard Bull and his colleague (Andy), were both very professional friendly and helpful.

16 April 2026

I'd pre-booked my service/first MOT some weeks before to arrive at 9:00am but was informed that it couldn't commence until 12:30. As I didn't wish to sit around pointlessly for 3 ½ hours, I left to return at 12:30. Fast-track not mentioned earlier

14 April 2026

Generally a very positive experience but disappointed in trade in offer

14 April 2026

Work was done new brakes front and rear all done in very quick time

13 April 2026

In a text before the service, I was asked if I'd like tracking checked and windscreen wipers renewed. I said yes to both, but on the day, neither happened.

09 April 2026

Booked in with drivetrain light and noise and when we got it back noise still there. Then rebooked it it had to wait ten days for appointment. Didn't start it on the day it was booked in as waiting for master tech I was told, Chased the next day 2pm

09 April 2026

Quick easy check in and updates where as required.

08 April 2026

Good service, everything as expected

08 April 2026

Very friendly and efficient team

07 April 2026

All aspects excellent

07 April 2026

Everything was fine ,only little thing was it all took longer than youanticipated but I guess that means you were doing a thorough job.

05 April 2026

Excellent

05 April 2026

We had to drive a total of 210 miles to take my car to Plymouth as you decided to close Paignton and made no pick up and collection arrangement for Paignton customers. Will not be using them again as it was impossible to park and was complete chaos!

05 April 2026

I suggest you read the email sent to the After Sales Service Manager 3 days ago and still no reply.

04 April 2026

Two hours to replace a single tyre is a bit of a joke

04 April 2026

All went smoothly and got a courtesy car too !

03 April 2026

Good overall service and experience

31 March 2026

Happy with advice given. Quick and easy trade in and purchase of new vehicle.

30 March 2026

The guy at the desk was really nice. Not a looker. But you don't get everything in this life.

30 March 2026

Easy to book and the staff were all very friendly and helpful.

29 March 2026

All professional and on time - expensive quotation for future work

28 March 2026

It's a pity you closed our local garage in Torbay, but the extra distance to Plymouth isn't too bad. Service was done well and pretty much within the 2 hour time slot

26 March 2026

My daughter actually took the car to the garage for me and was happy with the experience. Booking was fairly straightforward and I was informed when the car was ready to pick up. The health check video was also informative.

25 March 2026

We were greeted by Martin, who was really friendly and helpful. The handing over of our car and receiving a courtesy car was very straightforward. After the work was completed we were notified by Martin and the return of our car was nice and easy.

25 March 2026

Firstly Becky on the phone was excellent. Richard Bull at the service centre was excellent and incredibly helpful and good at explaining. Lovely atmosphere at your Marsh Mills centre (I have had to move from Paignton Ocean Torbay now closed).

24 March 2026

A very thorough and helpful service . Particular thanks to the Service Manager.

23 March 2026

I came into the Plymouth branch for a service on a Friday afternoon but i didn't receive my video health check until Monday. My previous branch would send this whist i was waiting. Would be helpful to receive on the day the car was in the garage.

22 March 2026

Customer service is excellent

21 March 2026

From start to finish they kept me informed.

17 March 2026

I know I was 15 minutes late and I did apologise for this. What I did not expect was then to be reprimanded as though I was a naughty school pupil. I expect a better level of courtesy. Please remember that the customer is paying your salary.

16 March 2026

Marc Prince was absolutely brilliant sorting out a fix for our daughter's mini , much appreciated. Far superior assistance than another large car company in same vicinity Thank you to persons who undertook fix . Definitely recommended

15 March 2026

Vehicle got passed MOT

12 March 2026

Ocean Mini Plymouth, and particularly Phil Oxenham, exhausted all options to help in addressing my car's complex issues and kept me informed at each stage of the very successful process. Thank you for everything.

11 March 2026

Admin as usual was a let down You always have the wrong details for me. Even tho you call me to tell me my MOT and service is due no one can reach me when it's ready??? I was given 2 MOT certs one not mine! Wrong mileage by 18k on my cert!

10 March 2026

The engineer turned off my automatic headlight switch and altered my radio so that it doesn't turn off when I open the door. I was not informed of these changes.

10 March 2026

Comms & service excellent, from initial call (quickly got to speak with a human being ??), to drop off, updates & collection.

09 March 2026

Everything required on the vehicle was completed satisfactorily and within the day that was booked.

07 March 2026

Very helpful and efficient got things sorted straight away

07 March 2026

Everything was on time professional and finished very quickly and kept me informed all the way through

01 March 2026

No paperwork re cribbed to explain work done and work required. I did receive an inadequate email once I had chased your reception team. I think work is outstanding but what, where, when, cost etc

01 March 2026

Told not to wash the car due to ceramic coating and this was ignored.

28 February 2026

The staff are always welcoming, friendly and helpful. They always look after me when I'm there. I cannot fault them, the coffee is delicious as well.

28 February 2026

Prompt. Polite. Informative. High quality service in every respect

27 February 2026

i had to leave my car over the weekend when i was told it would be same day that was ok but then the 40 percent discount I was offered wasn't honoured,

25 February 2026

On arrival it was really difficult to park which was a bad start. My car was also one of the last ones to be done which given I'm not local, made it a very long day.

23 February 2026

No problem, Courteous staff.

22 February 2026

Friendly staff, easy self check in, process was explained to me & video sent to me of the checks being undertaken, followed by a phone call explaining it to me

21 February 2026

Excellent, service.

21 February 2026

Friendly & efficient service. We didn't have to wait for anyone to attend to us. Everything went smoothly.

16 February 2026

Pleasant and helpful and very reassuring, not rushed in any way.

16 February 2026

Went smoothly on this occasion

16 February 2026

Phil kept me up to date on what was happening.

16 February 2026

Akways veru good customer service

16 February 2026

Very good customer service, many thanks.

16 February 2026

Excellent service

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Ocean Group Plymouth.

Address

St. Modwen House, Longbridge Road, Plymouth, Devon, PL6 8LD

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

01752 407444

Map

Areas served

Plymouth as well as surrounding areas including Paignton, Torquay, Newton Abbot and Saltash

View map

Address

St Modwen House, Longbridge Rd, Plymouth, PL6 8LD

Opening Hours

Mon–Fri:08:15 - 17:30
Sat:08:30 - 12:30
Sun:Closed

Phone

01752 407444

Map

Areas served

Plymouth as well as surrounding areas including Paignton, Torquay, Newton Abbot and Saltash

View map