OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
103 ratings and 71 comments received in the last 90 days.
15 April 2025
Plenty of time given to familiarising me with the car, I didn't feel rushed at all. A really high focus on making sure I was completely happy.
13 April 2025
7th mini always been amazing
08 April 2025
Very good service friendly and helpful
31 March 2025
All were very helpful
26 March 2025
Jack Mears was a standout consultant who helped me get the deal I wanted for the spec I wanted and kept me informed all the way through - he is a legend!
24 March 2025
Salesman Anthony Coleman was exceptionally professinal during the sales process and delivery of the car. Nothing was too much trouble in explaining each step.
23 March 2025
John brown knowledgeable listens and not pushy
18 March 2025
Jermaine is really helpful and always makes my purchases seamless.
11 March 2025
I could not rate the level of service higher. Ocean are a credit to the Mini brand. A vast contrast to our initial Mini experience at Vertu Exeter which was underwhelming and I would not give 1 star.
07 May 2025
Always kept updated.
05 May 2025
Friendly, helpful, efficient, reliable
04 May 2025
Easy friendly service.
02 May 2025
Friendly team informative
02 May 2025
After a little longer time than we all expected you lent us a loan 5 series BMW which was very much appreciated.
01 May 2025
The work was good once done but firstly told I could collect my car by the service manager, when asked if the indicators were working she checked and told me no but the car was ready to be picked up, obviously I didn't collect my car that day!
30 April 2025
While my job was on the system, the agreed date had not been booked so I wasn't expected. However very pleased that you were able to fit me in
28 April 2025
Alex was very helpful.
26 April 2025
See above
23 April 2025
As always an efficient service. During the process of repair being kept fully informed.
29 April 2025
Explanations about the new model were clear and thorough with the opportunity given to ask questions when in the Mini Centre or if I had any afterthoughts.Very helpful.